AI Chatbot SaaS
A white-label chatbot platform powered by GPT-4 that reduced the time small and medium businesses spend on repetitive customer questions by 70%. Businesses can deploy a fully customized chatbot matching their brand colors and tone entirely through a dashboard — no code required.
Category
Artificial Intelligence
Year
2024
Role
Full Stack Developer
Status
Completed
Project preview
Problem
Small businesses waste significant employee hours answering repetitive questions like 'What are your hours?', 'When does my order arrive?', 'What is your return policy?' Existing tools are either too expensive or too complex to set up.
Solution
A SaaS platform that learns by crawling the business's website and help docs, delivering instant, consistent answers to every customer. The admin panel includes chat history, response quality metrics, and escalation rules.
Outcomes
70% reduction in customer response time
24/7 automated support capability
12 paying customers in the first 3 months
Average customer satisfaction score: 4.6/5
Technical Challenges
Built a smart caching strategy to optimize GPT-4 token costs
Created prompt engineering templates for each business's unique terminology
Implemented idempotency key system for Stripe webhook reliability
Tech Stack
Next.js 14
Frontend & API Routes
OpenAI GPT-4
Conversation engine
PostgreSQL + pgvector
Vector knowledge base
Stripe
Payments & subscription management
Redis
Session & caching
Vercel
Deployment